Uhren- timetrade

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FAQs

How do I buy a watch from your website?

To buy a watch, browse our listings and find the one you’re interested in. If you are interested, you can contact us directly via call, WhatsApp, or email, and we will assist you from there. Our team will provide you with the price and further details. If you decide to proceed, we will guide you through the payment process and arrange for secure delivery.

Are the watches authentic?

Yes, every watch we sell is thoroughly inspected and authenticated by our certified watch specialists. We guarantee the authenticity of all our watches. Our rigorous inspection process ensures that you receive a genuine luxury timepiece, giving you peace of mind with your purchase.

Can I see the watch in person before buying?

Absolutely! We understand the importance of seeing a luxury watch in person before making a purchase. You can schedule an appointment to visit our office and view the watch firsthand. During the visit, our experts will be available to answer any questions and provide detailed information about the watch. If visiting our office is not convenient, we can arrange to meet you at a location that suits you, or set up a video call to show you the watch live.

What payment methods do you accept?

We accept a variety of payment methods to ensure a smooth transaction. Once you decide to purchase a watch, our team will provide you with the necessary payment instructions and assist you throughout the process to ensure everything is handled securely and efficiently.

What if I want a watch that is not listed on your site?

If you’re looking for a specific watch that is not listed on our site, please contact us. We have an extensive network and may be able to source the watch for you. Provide us with the details of the watch you are looking for, and we will do our best to find it for you.

What is your return policy?

We offer a return policy to ensure your complete satisfaction with your purchase. If you are not entirely happy with the watch, you can return it within 14 days from the date of purchase. The watch must be in the same condition as when it was sold and include all original packaging and documentation. Please contact us to initiate a return, and we will guide you through the process. Our goal is to make sure you are completely satisfied with your purchase.

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Get In Touch

Make a booking, a general enquiry, report a problem or book in to speak with one of our team.